Help desk Receptionist

Job Overview

We are looking for a friendly Junior Help Desk Receptionist to act as the primary face and voice of our facility. In this hybrid role, you will greet tenants and visiting guests, manage day-to-day front desk operations, and provide first-line technical or logistical support for our shared office amenities (such as Wi-Fi access, printing stations, and meeting room booking systems).

Responsibilities

Warmly greet building members, clients, and daily visitors, directing them to their respective meetings or spaces.
Assist tenants with basic on-site troubleshooting (eg: printer/scanner access, conference room AV setup, and visitor Wi-Fi connection) or escalate issues to the facilities team.
 Answer, screen, and route incoming phone calls and manage shared tenant inquiries with high professionalism.
Manage meeting room reservations, track visitor logs, and handle incoming mail, packages, or courier deliveries for tenants.
Maintain a clean, orderly reception and lounge area, and assist the community manager with basic administrative duties.

Requirements

High school diploma or equivalent certification.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfortable navigating digital scheduling and support tools.
Exceptional verbal communication, active listening, and a patient, problem-solving attitude when handling busy environments.
Training will be Provided

Skills

Customer Service